Video Relay Services
By Clancy Radley, Senior Outreach Worker
A common problem I have encountered when supporting clients to make phone calls is for the company to ask me if they can speak to the client, despite me informing them that I am ringing on the client’s behalf due to their hearing loss.
Many companies sadly lack deaf awareness and the provision of equal access to information. However, some companies are now providing a Video Relay Service (VRS) to enable BSL users to communicate directly. Here is a list of a few of the companies I have found that provide VRS:
Bank of Scotland www.bankofscotland.co.uk/accessibility/signvideo
By Gordon Hay, Community Manager
Interpreter Live! provided by Sign Solutions, is offering a Video Relay Service (VRS) for Virgin Media – I have had an opportunity to call them through this method which was excellent. To be honest, I found out about the VRS on Virgin Media’s website rather than from friends!
An interpreter there briefly mentioned that an internet provider, EE, is signing up to be contacted via their VRS from 4th November.
Exciting times to have such full access for deaf and BSL users.