New app for GP appointments – review
By Philip Gerrard, CEO
Last month, Donna told us about an app you can download to access your GP surgery. I was impressed my surgery had access to this app. So far I’ve seen how to book an appointment, order a prescription, and change address details but there doesn’t seem to be an option to send a message.
Booking an appointment was simple and showed me when the doctor was working; I could choose someone I know I can lip read and it was an advantage to pick the time and date that suited me.
This app empowered me to make choices about my forthcoming appointment. I could choose one of my preferred doctors, i.e. someone I can lipread and someone who has good communication skills. If this was a more sensitive appointment, I could perhaps choose a male doctor to suit me.
The downsides are that there is no button where I can automatically request an interpreter for my appointment. Without the messaging function, I can’t send the surgery a message from the app to ask them to book an interpreter, so I still have to request an interpreter by one of the traditional methods. This defeats the purpose of the app. Also, when I book a date or time on the app, I don’t know if an interpreter is available for that slot.
I’m not a fan of having to log in with an allocated user ID number, it would be good if this could be personalised to something I can easily remember.