Telephone and Translation – Drop In
Do you have a letter, a bill or a form that you do not understand? We can help.
We have regular drop in sessions when an interpreter is available. Bring your letters, bills, phone calls, etc. and we can help you sort it out.
Details are shown below. One of our staff interpreters will be waiting so drop in and see us in Worcester or Oxford.
No appointment needed. Please be aware that on busy days we may ask you to pick out the most important items from your list, so that we can share the time fairly.
Do you need someone to make a phonecall? We can help.
There are 2 ways we can support you to make a phonecall:
- Drop in to a telephone and translation session
- Call from home using the online interpreting service
Oxford Deaf and Hard of Hearing Centre
2nd and 4th Thursday every month from 10am – 12:30pm
Vesta Tilley House
Every week on Wednesday from 10am – 12pm
What our clients are saying about us:
Deaf Direct are a local organisation who are well respected by the Trust and the Deaf and hard of hearing community, having strong connections to other aspects of their lives. Deaf Direct have provided us with a reliable and well delivered service for a number of years. Their administrative processes are excellent and they provide accurate statistical and financial information to the Trust.
Amazing how prompt and helpful everyone was. A new phone was delivered and fitted within 72 hours. We are so GRATEFUL. Thank you (13th April 2017)
XX was the best interpreter I have used in the 16 years of working with impairments. Not only was she 100% professional and warm, she was flexible, supportive for how we worked which made this complex interview relaxing. Thank you
“Would you please pass on my thanks to the interpreter who volunteered to make this year’s annual Lights of Love service accessible to the deaf community of Worcester. The evening was a great success and, that is not least thanks to the ongoing support of your organisation.” November 2014 – Chaplain, St Richard’s Hospice, Worcester
Excellent interpreter. This consultation would not have been possible without her. She had a good working relationship with the patient. The patient’s care was enhanced by her presence.
I am now doing level 2 and hoping to do level 3 – through this I have met Deaf/hard of hearing people and spoken to them. 2. I helped to volunteer for a Deaf charity at an information stall in a hospital. The first person to stop was Deaf so I chatted to him – it was great to use my BSL in a ‘real-life’ situation (outside class) for the first time!” 2013-14 academic year – BSL student