For the first time you can access an interpreter anywhere that a mobile signal can reach. Traditionally interpreting has always been provided face to face, no matter how short the conversation. Now ad hoc or emergency communication can happen quickly via a webcam.
The service is particularly useful for communication at reception desks or for short notice appointments, when it is not possible to find an interpreter to attend your service. Deaf people can also call you via the interpreter using their first language of British Sign Language, rather than trying to communicate in English where misunderstandings can easily occur.
Whilst this is a great leap forwards in terms of access for deaf people please be aware that some appointments will still require a face to face interpreter. Our specialist bookings coordinator will be able to advise you if this is the case.
Do I need any special equipment to use this service?
No, it’s really simple to set up and use. Once the free software is downloaded you can access this service through a computer or laptop, with a webcam, a tablet or even through your smart phone (Apple or Android platform). The software is compatible with the majority of handheld devices but if you experience any difficulties please get in touch and we will be happy to help.
Using online interpreting in the workplace.
A deaf person in employment can apply to Access to Work, a government scheme, for a grant to pay for appropriate practical support, such as specialist equipment or an interpreter. Online interpreting can be included in the Access to Work application to allow deaf staff to make interpreted phone calls and have short conversations with colleagues or clients.