For the first time you can access an interpreter anywhere that a mobile signal can reach. Traditionally interpreting has always been provided face to face, no matter how short the conversation. Now ad hoc or emergency communication can happen quickly via a webcam.
The service is particularly useful for communication at reception desks or for short notice appointments, when it is not possible to find an interpreter to attend your service. Deaf people can also call you via the interpreter using their first language of British Sign Language, rather than trying to communicate in English where misunderstandings can easily occur.
Whilst this is a great leap forwards in terms of access for deaf people please be aware that some appointments will still require a face to face interpreter. Our specialist bookings coordinator will be able to advise you if this is the case.
Do I need any special equipment to use this service?
No, it’s really simple to set up and use. Once the free software is downloaded you can access this service through a computer or laptop, with a webcam, a tablet or even through your smart phone (Apple or Android platform). The software is compatible with the majority of handheld devices but if you experience any difficulties please get in touch and we will be happy to help.
Using online interpreting in the workplace.
A deaf person in employment can apply to Access to Work, a government scheme, for a grant to pay for appropriate practical support, such as specialist equipment or an interpreter. Online interpreting can be included in the Access to Work application to allow deaf staff to make interpreted phone calls and have short conversations with colleagues or clients.
What our clients are saying about us:
Deaf Direct are a local organisation who are well respected by the Trust and the Deaf and hard of hearing community, having strong connections to other aspects of their lives. Deaf Direct have provided us with a reliable and well delivered service for a number of years. Their administrative processes are excellent and they provide accurate statistical and financial information to the Trust.
Excellent interpreter. This consultation would not have been possible without her. She had a good working relationship with the patient. The patient’s care was enhanced by her presence.
I am now doing level 2 and hoping to do level 3 – through this I have met Deaf/hard of hearing people and spoken to them. 2. I helped to volunteer for a Deaf charity at an information stall in a hospital. The first person to stop was Deaf so I chatted to him – it was great to use my BSL in a ‘real-life’ situation (outside class) for the first time!” 2013-14 academic year – BSL student
“Would you please pass on my thanks to the interpreter who volunteered to make this year’s annual Lights of Love service accessible to the deaf community of Worcester. The evening was a great success and, that is not least thanks to the ongoing support of your organisation.” November 2014 – Chaplain, St Richard’s Hospice, Worcester
Amazing how prompt and helpful everyone was. A new phone was delivered and fitted within 72 hours. We are so GRATEFUL. Thank you (13th April 2017)
XX was the best interpreter I have used in the 16 years of working with impairments. Not only was she 100% professional and warm, she was flexible, supportive for how we worked which made this complex interview relaxing. Thank you