24 / 7 Service
Our service is available 24 hours a day 365 days a year.
Please call 07725 244129 immediately if you have an out of hours emergency where communication support is required.
If you are deaf and have an emergency you can text the same number and one of our team will contact you.
Examples where an interpreter may be required include:
- Medical emergencies
- Police incidents
- Social Services interventions
Contact us on the above number as soon as you can to request support. The sooner we receive your request the sooner we can identify and supply the right Communication Professional for your needs.
In emergencies please do not email our office or make an online request as these methods of contact are only monitored when our office is open, Monday to Friday between 9am and 5pm.
If it is not an emergency and you wish to book an interpreter for an upcoming appointment you can call our specialist bookings team on 01905 746305 and leave a message, email email@example.com or click here to complete an online request.
What our clients are saying about us:
“Would you please pass on my thanks to the interpreter who volunteered to make this year’s annual Lights of Love service accessible to the deaf community of Worcester. The evening was a great success and, that is not least thanks to the ongoing support of your organisation.” November 2014 – Chaplain, St Richard’s Hospice, Worcester
I am now doing level 2 and hoping to do level 3 – through this I have met Deaf/hard of hearing people and spoken to them. 2. I helped to volunteer for a Deaf charity at an information stall in a hospital. The first person to stop was Deaf so I chatted to him – it was great to use my BSL in a ‘real-life’ situation (outside class) for the first time!” 2013-14 academic year – BSL student
Deaf Direct are a local organisation who are well respected by the Trust and the Deaf and hard of hearing community, having strong connections to other aspects of their lives. Deaf Direct have provided us with a reliable and well delivered service for a number of years. Their administrative processes are excellent and they provide accurate statistical and financial information to the Trust.
XX was the best interpreter I have used in the 16 years of working with impairments. Not only was she 100% professional and warm, she was flexible, supportive for how we worked which made this complex interview relaxing. Thank you
Excellent interpreter. This consultation would not have been possible without her. She had a good working relationship with the patient. The patient’s care was enhanced by her presence.
Amazing how prompt and helpful everyone was. A new phone was delivered and fitted within 72 hours. We are so GRATEFUL. Thank you (13th April 2017)