Deaf Direct’s Communication Service has over 20 years’ experience of facilitating communication between deaf and hearing people. Our team of specialist, dedicated and passionate staff are committed to providing the best possible communication experience for every client. Our frontline staff are experts in deafness and communication and we will advise and support you on any matters relating to communication and providing equitable access for deaf people in any setting, whether they are your customers, clients, patients, or employees
Our customers tell us they are very happy with the services provided so you can be confident you will receive quality support throughout. With around 3,000 bookings processed last year and a success rate of fulfilling over 99% of communication requests you can rest assured you will have the right professional in the right place at the right time. Click here to find out what our customers have to say about us.
Quality Standards and Registration
At Deaf Direct we value quality service above all and have made it our policy to only use Communication Professionals who are suitably trained and experienced. With this in mind we only employ the services of Professionals who are registered with and regulated by the National Registers for Communication Professionals working with Deaf and Deafblind People (NRCPD) (SASLI in Scotland). Registration ensures minimum standards of qualification, insurance and DBS clearance and a commitment to Continuing Professional Development. As an organisation we also hold Investors in People accreditation demonstrating our commitment to the training and nurturing of our staff, enabling them to provide the best possible service.
As a registered Charity we strive to offer quality services at a sustainable affordable price. We are committed to providing value for money for all customers. Please contact us for a quote or more details on pricing structures.
24 hours Services
We operate a 24 hour 7 days per week service so we can be reached at any time should you need an interpreter or other communication professional in an emergency.
What support do I need?
Deaf and hard of hearing people are individuals and will all have different experiences of hearing loss and communication preferences. Some people are comfortable using English as their primary language and choose to communicate through lipreading or writing notes, whilst others may communicate only in British Sign Language. We recommend that you ask your client which communication method they prefer and what support will best meet their needs. Our bookings team are experienced in the provision of a range of communication professionals and will be happy to discuss your requirements with you.
Our friendly, professional bookings team can be contacted on 01905 746305, by email firstname.lastname@example.org
What our clients are saying about us:
XX was the best interpreter I have used in the 16 years of working with impairments. Not only was she 100% professional and warm, she was flexible, supportive for how we worked which made this complex interview relaxing. Thank you
Deaf Direct are a local organisation who are well respected by the Trust and the Deaf and hard of hearing community, having strong connections to other aspects of their lives. Deaf Direct have provided us with a reliable and well delivered service for a number of years. Their administrative processes are excellent and they provide accurate statistical and financial information to the Trust.
I am now doing level 2 and hoping to do level 3 – through this I have met Deaf/hard of hearing people and spoken to them. 2. I helped to volunteer for a Deaf charity at an information stall in a hospital. The first person to stop was Deaf so I chatted to him – it was great to use my BSL in a ‘real-life’ situation (outside class) for the first time!” 2013-14 academic year – BSL student
Amazing how prompt and helpful everyone was. A new phone was delivered and fitted within 72 hours. We are so GRATEFUL. Thank you (13th April 2017)
“Would you please pass on my thanks to the interpreter who volunteered to make this year’s annual Lights of Love service accessible to the deaf community of Worcester. The evening was a great success and, that is not least thanks to the ongoing support of your organisation.” November 2014 – Chaplain, St Richard’s Hospice, Worcester
Excellent interpreter. This consultation would not have been possible without her. She had a good working relationship with the patient. The patient’s care was enhanced by her presence.