We hope that fundraising for Deaf Direct has been a positive experience and we seek to uphold the highest standards in our Fundraising Procedures. However, if you are dissatisfied or concerned with your experience during fundraising, please follow the Fundraising Complaints Procedure below:
1. Speak to the Fundraising Manager
Please call, email or submit a letter in writing for the attention of the Fundraising Manager. We will acknowledge receipt within 5 working days of the letter and will attempt to resolve the concern or complaint within a further 10 working days. Should this not resolve the matter, please proceed to Stage 2.
2. Address your Complaint to the CEO
Please put your complaint in writing to the CEO of Deaf Direct, Philip Gerrard, and send this via our Head Office address: Deaf Direct, Vesta Tilley House, Lowesmoor, Worcester, WR1 2RS. This will be acknowledged within 5 days and a response will be given within 10 working days. Should this not resolve the matter, please proceed to Stage 3.
3. Raise your Complaint with the Fundraising Regulator
The Fundraising Regulator oversees fundraising within the UK. You can make a complaint directly to them here: https://www.fundraisingregulator.org.uk/make-a-complaint/complain-about-a-fundraising-approach/
For more information about the Fundraising Regulator’s Complaints Procedure, please visit https://www.fundraisingregulator.org.uk/make-a-complaint/complaints-procedure/
We hope that your concerns can be resolved and thank you for fundraising for Deaf Direct.
What our clients are saying about us:
Excellent interpreter. This consultation would not have been possible without her. She had a good working relationship with the patient. The patient’s care was enhanced by her presence.
“Would you please pass on my thanks to the interpreter who volunteered to make this year’s annual Lights of Love service accessible to the deaf community of Worcester. The evening was a great success and, that is not least thanks to the ongoing support of your organisation.” November 2014 – Chaplain, St Richard’s Hospice, Worcester
I am now doing level 2 and hoping to do level 3 – through this I have met Deaf/hard of hearing people and spoken to them. 2. I helped to volunteer for a Deaf charity at an information stall in a hospital. The first person to stop was Deaf so I chatted to him – it was great to use my BSL in a ‘real-life’ situation (outside class) for the first time!” 2013-14 academic year – BSL student
Deaf Direct are a local organisation who are well respected by the Trust and the Deaf and hard of hearing community, having strong connections to other aspects of their lives. Deaf Direct have provided us with a reliable and well delivered service for a number of years. Their administrative processes are excellent and they provide accurate statistical and financial information to the Trust.
XX was the best interpreter I have used in the 16 years of working with impairments. Not only was she 100% professional and warm, she was flexible, supportive for how we worked which made this complex interview relaxing. Thank you
Amazing how prompt and helpful everyone was. A new phone was delivered and fitted within 72 hours. We are so GRATEFUL. Thank you (13th April 2017)