We hope that fundraising for Deaf Direct has been a positive experience and we seek to uphold the highest standards in our Fundraising Procedures. However, if you are dissatisfied or concerned with your experience during fundraising, please follow the Fundraising Complaints Procedure below:
1. Speak to the Fundraising Manager
Please call, email or submit a letter in writing for the attention of the Fundraising Manager. We will acknowledge receipt within 5 working days of the letter and will attempt to resolve the concern or complaint within a further 10 working days. Should this not resolve the matter, please proceed to Stage 2.
2. Address your Complaint to the CEO
Please put your complaint in writing to the CEO of Deaf Direct, Philip Gerrard, and send this via our Head Office address: Deaf Direct, Vesta Tilley House, Lowesmoor, Worcester, WR1 2RS. This will be acknowledged within 5 days and a response will be given within 10 working days. Should this not resolve the matter, please proceed to Stage 3.
3. Raise your Complaint with the Fundraising Regulator
The Fundraising Regulator oversees fundraising within the UK. You can make a complaint directly to them here: https://www.fundraisingregulator.org.uk/make-a-complaint/complain-about-a-fundraising-approach/
For more information about the Fundraising Regulator’s Complaints Procedure, please visit https://www.fundraisingregulator.org.uk/make-a-complaint/complaints-procedure/
We hope that your concerns can be resolved and thank you for fundraising for Deaf Direct.