Deaf patient denied access to BSL interpreter at GP practice
This case is about a deaf patient who lost access to interpreters after the PCT withdrew funding. The GP practice eventually apologised and the patient was awarded financial compensation.
To watch a BSL video about the case, and read the written report, go to www.ombudsman.org.uk/make-a-complaint/case-summaries/volume-2/health/deaf-patient-denied-access-to-bsl-interpreter-at-gp-practice
There is also a BSL video with tips on making a complaint to the NHS at www.youtube.com/watch?v=u_NyJd4jjoM