Information and Guidance
Anyone can contact us with any queries about deafness or hearing loss so please get in touch with Information Services.Click here
Book sign language interpreters, lipspeakers, notetakers and other communication professionals to ensure effective communication at any appointments, meetings, events or training. Contact us to discuss your communication needs.Click here
Support for deaf and hard of hearing clients and their families to maintain independent living, such as help to get out and about, support with money management and housing issues, access to equipment, learning new skills and how to access other support services. We can meet with you to discuss your needs.Click here
Nationally accredited British Sign Language, Deaf Awareness and Communication Tactics courses. Bespoke training in the workplace to improve communication and accessibility. We can help you identify training needs.Click here
Youth and Family Services
Social activities and support for deaf and hard of hearing young people and their families. This can include individual or group activities.Click here
Hard of Hearing Support
Information and advice about hearing aids, assistive equipment, strategies for communication, lipreading courses, and social and support groups. We can help you identify the support you need and what is available.Click here
Volunteers are a vital component of our service provision. We have established recruitment and induction processes, free training opportunities and a wide range of clients who benefit from volunteer support. Would you like to become a Volunteer?Click here
Local centres that provide a base for our services and for user groups to meet. A selection of meeting and training rooms are also available to hire.
Our Staff and Volunteers come from the deaf community and use BSL, others are hearing people who use BSL and lip reading.Click here
What our clients are saying about us:
XX was the best interpreter I have used in the 16 years of working with impairments. Not only was she 100% professional and warm, she was flexible, supportive for how we worked which made this complex interview relaxing. Thank you
“Would you please pass on my thanks to the interpreter who volunteered to make this year’s annual Lights of Love service accessible to the deaf community of Worcester. The evening was a great success and, that is not least thanks to the ongoing support of your organisation.” November 2014 – Chaplain, St Richard’s Hospice, Worcester
I am now doing level 2 and hoping to do level 3 – through this I have met Deaf/hard of hearing people and spoken to them. 2. I helped to volunteer for a Deaf charity at an information stall in a hospital. The first person to stop was Deaf so I chatted to him – it was great to use my BSL in a ‘real-life’ situation (outside class) for the first time!” 2013-14 academic year – BSL student
Amazing how prompt and helpful everyone was. A new phone was delivered and fitted within 72 hours. We are so GRATEFUL. Thank you (13th April 2017)
It’s lovely to hear from you. I no longer live is Hereford and will be starting university in September to do my degree in Interpreting BSL/English.
Thank you – Deaf Direct really had a massive impact on this and without you all I wouldn’t be doing it. Wish me luck and I hope our paths cross again in the future
I love doing volunteer work. I wanted to give something back to Deaf Direct after they have done for me and the twins. Volunteering is great way to meet people in the community and most important of all, enjoy yourself!
Excellent interpreter. This consultation would not have been possible without her. She had a good working relationship with the patient. The patient’s care was enhanced by her presence.
‘pleased to see your tip of the week back!’
‘newsletter today very good. Enjoyed reading it.
I’m loving these newsletters! Thank you :o)
- People of the Eye @DH_Ensemble ★★★★★ "Extraordinary". BSL & creative captions @ArtsatOFS Oxford 24 November Book:… http://t.co/eTGNcK7v5K 1 month ago
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- Annoucement regarding new CEO for @deafdirect http://t.co/H9GZKUrfHe http://t.co/a0ySVmGTac 1 month ago