Who we are
Since its inception in 1927 Deaf Direct (previously known as Worcestershire and Herefordshire Association for Deaf people (WHAD) has worked within the Midlands region to create a society in which deaf and hard of hearing people enjoy equal participation and access without barriers or prejudice. With our specialist team of 30 staff we have become recognised as a trusted name providing high quality bespoke services to deaf and hard of hearing people, their family members and carers, as well as professionals and other organisations.
Our areas of expertise in deafness are:
- Communication support and training services.
- Family, youth and elderly provision.
- Information and guidance.
- Volunteering programmes.
- Outreach services.
As a deaf-led registered charitable company we are independent of the statutory sector and able to fully advocate for local needs. All our activities are undertaken to further our charitable purposes for the public benefit.
What does Deaf Direct do?Click here to find out more
Overview of Deaf Direct
Organisational purpose (Mission Statement / Reason for our existence)
We are the charity working locally to improve the lives of people affected by hearing loss
Aims (Vision / Why we do it)
To ensure we have a society in which deaf and hard of hearing people enjoy equal participation and access without barriers or prejudice
Values – Organisation wide themes that underpin our services:
What our clients are saying about us:
XX was the best interpreter I have used in the 16 years of working with impairments. Not only was she 100% professional and warm, she was flexible, supportive for how we worked which made this complex interview relaxing. Thank you
It’s lovely to hear from you. I no longer live is Hereford and will be starting university in September to do my degree in Interpreting BSL/English.
Thank you – Deaf Direct really had a massive impact on this and without you all I wouldn’t be doing it. Wish me luck and I hope our paths cross again in the future
Excellent interpreter. This consultation would not have been possible without her. She had a good working relationship with the patient. The patient’s care was enhanced by her presence.
I love doing volunteer work. I wanted to give something back to Deaf Direct after they have done for me and the twins. Volunteering is great way to meet people in the community and most important of all, enjoy yourself!
“Would you please pass on my thanks to the interpreter who volunteered to make this year’s annual Lights of Love service accessible to the deaf community of Worcester. The evening was a great success and, that is not least thanks to the ongoing support of your organisation.” November 2014 – Chaplain, St Richard’s Hospice, Worcester
I am now doing level 2 and hoping to do level 3 – through this I have met Deaf/hard of hearing people and spoken to them. 2. I helped to volunteer for a Deaf charity at an information stall in a hospital. The first person to stop was Deaf so I chatted to him – it was great to use my BSL in a ‘real-life’ situation (outside class) for the first time!” 2013-14 academic year – BSL student
Amazing how prompt and helpful everyone was. A new phone was delivered and fitted within 72 hours. We are so GRATEFUL. Thank you (13th April 2017)
‘pleased to see your tip of the week back!’
‘newsletter today very good. Enjoyed reading it.
I’m loving these newsletters! Thank you :o)
- Your feedback is important! Please take the survey below http://t.co/yR2I3JYGlc http://t.co/4Qwlw8sEPH 9 hours ago
- We are now looking for a Fundraising Manager to focus on developing funding for @deafdirect http://t.co/GHTpbb0HQ2 http://t.co/1A8fl4dPSW 12 hours ago
- RT @hvoss_hereford : Join @deafdirect next month as they hold a celebratory service in Hereford Cathedral for 90th Anniversary http://t.co/ … 1 week ago