Who we are
Since its inception in 1927 Deaf Direct (previously known as Worcestershire and Herefordshire Association for Deaf people (WHAD) has worked within the Midlands region to create a society in which deaf and hard of hearing people enjoy equal participation and access without barriers or prejudice. With our specialist team of 30 staff we have become recognised as a trusted name providing high quality bespoke services to deaf and hard of hearing people, their family members and carers, as well as professionals and other organisations.
Our areas of expertise in deafness are:
- Communication support and training services.
- Family, youth and elderly provision.
- Information and guidance.
- Volunteering programmes.
- Outreach services.
As a deaf-led registered charitable company we are independent of the statutory sector and able to fully advocate for local needs. All our activities are undertaken to further our charitable purposes for the public benefit.
What does Deaf Direct do?Click here to find out more
Overview of Deaf Direct
Organisational purpose (Mission Statement / Reason for our existence)
We are the charity working locally to improve the lives of people affected by hearing loss
Aims (Vision / Why we do it)
To ensure we have a society in which deaf and hard of hearing people enjoy equal participation and access without barriers or prejudice
Values – Organisation wide themes that underpin our services:
What our clients are saying about us:
XX was the best interpreter I have used in the 16 years of working with impairments. Not only was she 100% professional and warm, she was flexible, supportive for how we worked which made this complex interview relaxing. Thank you
I am now doing level 2 and hoping to do level 3 – through this I have met Deaf/hard of hearing people and spoken to them. 2. I helped to volunteer for a Deaf charity at an information stall in a hospital. The first person to stop was Deaf so I chatted to him – it was great to use my BSL in a ‘real-life’ situation (outside class) for the first time!” 2013-14 academic year – BSL student
Amazing how prompt and helpful everyone was. A new phone was delivered and fitted within 72 hours. We are so GRATEFUL. Thank you (13th April 2017)
“Would you please pass on my thanks to the interpreter who volunteered to make this year’s annual Lights of Love service accessible to the deaf community of Worcester. The evening was a great success and, that is not least thanks to the ongoing support of your organisation.” November 2014 – Chaplain, St Richard’s Hospice, Worcester
Excellent interpreter. This consultation would not have been possible without her. She had a good working relationship with the patient. The patient’s care was enhanced by her presence.
Deaf Direct are a local organisation who are well respected by the Trust and the Deaf and hard of hearing community, having strong connections to other aspects of their lives. Deaf Direct have provided us with a reliable and well delivered service for a number of years. Their administrative processes are excellent and they provide accurate statistical and financial information to the Trust.
‘pleased to see your tip of the week back!’
‘newsletter today very good. Enjoyed reading it.
I’m loving these newsletters! Thank you :o)
- @FolkWeekend Have a great time! We're pleased to host :) 3 days ago
- RT @FolkWeekend : We are really happy to be back at Oxford Deaf and Hard of Hearing Centre for our HQ @deafdirect #FW2017 http://t.co/cvJsa … 3 days ago
- Huge thanks to members of the Old Carolian Lodge No. 7599 who donated £500 to support deaf and hard of hearing peop… http://t.co/6KhCfWwa7B 3 days ago